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Would I be able to initiate chat with the customers?

In case the customer asks for cancellation over chat, how is the cancellation for that booking to be done?

Can I chat with the customer after the booking has been made by the customer?

Is it possible to see the history of conversation with the customer?

Can multiple customers send messages to me simultaneously for the same package? How will they be displayed?

How should my customer interaction be?

What all components need to be there in the package quote?

What is Chat ID?

What is to be done once I have completely understood the customer requirements over chat and have also prepared the quote to be sent across to the Customer?

How do I prepare the quote for the customer?

Can I get customer contact details before the booking is done?

How will I know the name of the package for which the customer has sent a query?

How will I know if a customer is interested in my package (s) which is live on Yatra.com?

What is Online Chat?