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I'm unable to use eCash for Uber - what can I do?

The successful application of Yatra eCash towards your Uber rides is dependent on your Uber account being in good standing. Uber's system sometimes prevents accounts from applying any promo codes (Uber calls this "promotion privileges revoked"). At other times, Uber may temporarily or permanently block users  (Uber calls this "user not allowed"). If your account is in "promotion privileges revoked" state, you cannot redeem your eCash for Uber rides.  If your account is in "user not allowed" state, you cannot even make any Uber bookings (from Yatra app or even Uber app). 
 
In such cases, you should contact Uber Support (either by logging in to riders.uber.com and choosing a relevant option or visit help.uber.com). Once you get a favorable response from Uber, please drop a note to cabs@yatra.com and we'll update your account so you can start redeeming eCash for your Uber rides.