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Frequently Asked Questions

 
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How can I redeem eCash ?
You will need to be logged into your account with Yatra.com to use eCash. The amount you can use will appear on the payment page while you are booking.
 
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How do I cancel a flight reservation?
You can cancel your tickets by logging into ‘My Bookings’. Please find below the steps for cancelling an e-ticket: Log in to My BookingsOn
 
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When will I get my refund (flight booking)?
If you have cancelled your ticket with Yatra.com then  Refund to e-wallet will be processed within 8 working hrs from the time of cancellation.
 
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What is the validity of Yatra eCash?
Yatra eCash is of 2 types - promotional and non-promotional. There is a validity of promotional eCash, which reflects into your yatra account. There is no
 
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While making the reservation with Yatra, my account/card was charged, but no booking was made. I was promised a complete refund, but I haven’t yet received the refund. Please help!
The refund in your e-wallet may take up to 2-4 hours. In case of refund to bank account/credit card, Yatra takes 24 hours to process your refund. Further,
 
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Can I convert all the eCash present in my Yatra account into Shopping Coupons?
You can convert eCash expiring within the next 7 days into Shopping Coupons.  In every eCash expiration cycle, a maximum of eCash worth Rs.1000 can

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