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Frequently Asked Questions

How can I redeem eCash ?
You will need to be logged into your account with Yatra.com to use eCash. The amount you can use will appear on the payment page while you are booking.
How do I cancel a flight reservation?
You can cancel your tickets by logging into ‘My Bookings’. Please find below the steps for cancelling an e-ticket: Log in to My BookingsOn
Can I convert all the eCash present in my Yatra account into Shopping Coupons?
You can convert eCash expiring within the next 7 days into Shopping Coupons.  In every eCash expiration cycle, a maximum of eCash worth Rs.1000 can
When will I get my refund (flight booking)?
If you have cancelled your ticket with Yatra.com then  Refund to e-wallet will be processed within 8 working hrs from the time of cancellation.
While making the reservation with Yatra, my account/card was charged, but no booking was made. I was promised a complete refund, but I haven’t yet received the refund. Please help!
The refund in your e-wallet may take up to 2-4 hours. In case of refund to bank account/credit card, Yatra takes 24 hours to process your refund. Further,
What is the validity of Yatra eCash?
Yatra eCash is of 2 types - promotional and non-promotional. There is a validity of promotional eCash, which reflects into your yatra account. There is no

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